A Shell station owner in Bakersfield, Calif. complained to no avail when he didn’t get a promised $75 rebate after replacing Tropicana Fruit Punch in his dispensers with Diet Dr Pepper. The Shell owner took his complaint up the chain to Dr Pepper.
The Houston rebate company contracted by Dr Pepper ultimately came through with the money, but the 2014 episode shed light on a scam its owner had been running for five years, documenting rebates in fake spreadsheets and invoices but ultimately pocketing the money owed to vendors and customers.